Customer Satisfaction Survey
A survey for customer satisfaction with ratings and open questions.
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What’s Included in This Resource
Every resource on The Office File provides a complete toolkit rather than an empty, unhelpful document shell:
- Editable Microsoft Word (.docx) template (41 KB)
- Printable PDF version (80 KB)
Sample included: Example: Customer Satisfaction Survey in use. Surveying customer satisfaction consistently: rated questions, open questions, results summary, and actions.
How to Use This Template
Follow these practical steps to customize and roll out this procedure with your team:
1. Use the same questions each time
Keep the rated questions fixed so surveys compare across periods.
2. Add open questions
Ask for the best part and one improvement in the customer's words.
3. Summarise as averages
Record average ratings with response counts per question.
4. Act on the lowest area
Assign an owner and due date to fixing the lowest rated area.
About This Template
Starting from a blank page wastes time and produces inconsistent results. This template gives you a professionally structured starting point with the right sections, formatting, and placeholders already in place, so you can focus on the content, not the layout. Customise it once and reuse it forever.
Surveying customer satisfaction consistently: rated questions, open questions, results summary, and actions.
When to Use This Template
- Ensuring nothing important is forgotten in a complex document
- Creating a consistent document you will reuse many times
- Saving time by starting from structure instead of a blank page
- Standardising how your team produces a recurring piece of paperwork
- Sharing a starting point with colleagues or clients to fill in together
Key Sections Explained
Understanding what goes in each part of the document helps you fill it in correctly the first time:
Title block
The document name and any reference number, so the finished file is identifiable at a glance.
Structured sections
Pre-built headings and tables in a logical order, so the document flows without you having to design it.
Footer and version
Document control details, version, date, page numbers, keeping multi-page documents organised.
Placeholder fields
Bracketed fields marking every spot that needs customising, the blue [fields] are your to-do list when filling it in.
Guidance notes
Brief in-template hints on what goes where, which you delete as you complete each section.
Frequently Asked Questions
Can I share this with my team?
Yes, it is free for team use. Customise one master copy with your company details, then distribute it as your internal standard.
Can I customise this template?
Yes, that is the point. Replace every blue [bracketed field] with your own details, add or remove rows to fit, then set the font colour to the same dark colour throughout for the finished document (body #1F2937, headings #1E3A8A, secondary #595959).
How do I make it look like our branding?
Swap the accent colours and add your logo to the header. The structure stays the same; the styling becomes yours in a few minutes.
What software do I need?
Microsoft Word, Google Docs, or LibreOffice for the Word file. Any PDF reader opens the print-ready PDF.